Assistant General Manager (Sbarro/Del Taco/KFC) Job at Las Vegas Petroleum, Ash Fork, AZ

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  • Las Vegas Petroleum
  • Ash Fork, AZ

Job Description

1. Leadership & Team Management:

  • Supervise, train, and develop team members to ensure high performance and a positive working environment.
  • Motivate staff to meet sales goals, customer service targets, and food quality standards.
  • Lead by example, providing consistent direction and support to all employees.
  • Delegate daily tasks to ensure the team is functioning efficiently and effectively.
  • Provide on-the-job training, coaching, and feedback to team members to improve job performance.
  • Manage shift scheduling and ensure adequate staffing for peak hours.

2. Customer Service & Satisfaction:

  • Resolve customer complaints or concerns in a professional and prompt manner.
  • Monitor customer service performance, ensuring all team members provide friendly, efficient, and attentive service.
  • Enhance the customer experience by ensuring cleanliness, product quality, and service standards are consistently met.
  • Ensure fast service and address any delays or bottlenecks during busy periods.

3. Food Safety & Quality Control:

  • Ensure food is prepared and presented according to company standards, including proper portion sizes and cooking temperatures.
  • Conduct regular food safety checks to ensure compliance with health and safety regulations.
  • Monitor food preparation areas to maintain cleanliness and hygiene standards.
  • Oversee inventory levels, ordering supplies, and stock rotation to minimize waste.
  • Ensure all food safety and sanitation guidelines are followed.

4. Operational Management:

  • Assist in managing the day-to-day operations of the restaurant, including monitoring sales, costs, and employee performance.
  • Help with inventory control, tracking and ordering food, beverages, and supplies.
  • Conduct regular audits to ensure compliance with operational standards and efficiency goals.
  • Manage cash handling, ensure accuracy of register transactions, and oversee daily cash reconciliation.
  • Supervise opening and closing duties, ensuring that the restaurant is secure and ready for the next day.

5. Financial Oversight:

  • Monitor labor costs, food costs, and sales targets to maintain profitability.
  • Assist in managing the restaurant's budget and financial records.
  • Help ensure that financial reports, including sales reports and labor records, are accurate and up-to-date.
  • Work with the management team to implement cost control measures to increase profitability.

6. Administrative & Reporting Duties:

  • Complete daily operational reports, including sales, employee performance, and any incidents that occurred during the shift.
  • Help maintain employee records, including attendance, performance evaluations, and payroll data.
  • Assist with recruiting, interviewing, and hiring new staff members.
  • Coordinate with other departments (e.g., marketing, district management) for promotions and operational improvements.

Brand-Specific Adjustments:

KFC:

  • Focus on managing fried chicken preparation and ensuring quality control in the frying process.
  • Oversee staff involved in cooking and serving chicken , ensuring the correct cooking times and seasonings.
  • Emphasis on managing the drive-thru operations and managing the team during busy periods (e.g., lunch/dinner rush).
  • Ensuring compliance with KFC’s proprietary recipes and standards .

Sbarro:

  • A focus on managing pizza preparation including handling the pizza oven, dough preparation, and ensuring food consistency.
  • Oversee the preparation of pasta dishes and other Italian menu items, ensuring proper portion sizes and taste.
  • Coordinate kitchen staff for quick and efficient handling of large orders, especially during peak hours.
  • Supervise front-of-house operations, ensuring smooth customer flow, especially in self-service or counter service settings .

Del Taco:

  • Focus on managing Mexican fast food preparation including tacos, burritos, quesadillas, and other menu items.
  • Supervise staff to ensure consistency in burrito and taco assembly , maintaining product standards.
  • Oversee the drive-thru and counter service, ensuring speed and accuracy in a high-volume environment.
  • Manage the preparation of salsas, sauces, and fresh ingredients , and ensure they meet the brand’s standards.
  • Emphasis on cross-training staff in both kitchen duties and customer-facing roles to maintain operational efficiency.

Skills and Qualifications for Assistant Manager:

  • Experience: Prior experience in the fast-food or quick-service restaurant (QSR) industry, particularly in a supervisory or leadership role, is preferred.
  • Leadership Skills: Ability to lead, motivate, and manage a team effectively.
  • Customer Service Focus: Strong commitment to customer satisfaction and the ability to address concerns or issues effectively.
  • Communication: Excellent verbal communication skills to interact with customers, staff, and management.
  • Organizational Skills: Ability to multitask, manage time effectively, and handle the administrative responsibilities associated with the role.
  • Problem-Solving: Quick decision-making skills, especially during peak times or challenging customer situations.
  • Food Safety Knowledge: Familiarity with food safety regulations and best practices in the kitchen.
  • Financial Acumen: Understanding of how to control costs (labor, food) and ensure profitability.

Physical Requirements:

  • Ability to stand for long periods and handle tasks that may require lifting (up to 50 pounds) and bending.
  • Comfortable working in a fast-paced, sometimes high-pressure environment.
  • Ability to manage a team while maintaining a positive and calm demeanor.

Job Tags

Shift work

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