Job Description

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Under general supervision, greets guests in the lobby of the Manor House and fulfills hospitality requirements of all visitors during Graylyn operating hours. Provides service and assistance for all Conference Center guests.

Job Description

Essential Functions:

• Greets guests and provides general information to guests throughout their stay regarding room assignments, maintenance issues, food service, and transportation issues. Delivers requested items to guest rooms, such as gift baskets, etc. Maintains the highest level of guest relations.

• Assists guests with luggage and other personal items. Arrange reservations, tee times, appointments, etc. for guests. 

• Tracks airline changes, concerning arrival and departure information and confirms flight schedules.

• Provides tours of the property to share the history of the estate with guests. Understands property layout and has a base knowledge of the history.

• Assists with guest transportation. Provides guests with directions on/off the property.

• Maintains fuel levels for fleet vehicles and completes weekly fleet inspection reports.

• Communicates with guests and staff via phone, radio, and face-to-face contact.

• Completes tickets for billing purposes.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or GED and one-year related experience, or an equivalent combination of education and experience.

• Ability to interact with guests in a friendly and professional manner.

• Ability to organize workflow and coordinate activities.

• Ability to maintain effective customer relations.

• Excellent interpersonal, communication, and time management skills. 

• Proficiency in Microsoft Office, the Internet, and other relevant software.

• Knowledge of campus history and guest room features (training available).

• Knowledge of Winston-Salem city roads, directions, and surrounding areas.

• Ability to work a flexible schedule including nights, weekends, and holidays.

• Ability to meet the requirements of the University's automobile insurance policy.

Preferred Education, Knowledge, Skills, Abilities:

• Hospitality experience.

Physical Requirements:

• Medium work: Exerting up to 50 pounds of force occasionally up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects. 

• Physical activities include: stooping, crouching, reaching, standing, pushing, pulling, walking, lifting, grasping, talking, and hearing.

• The worker is required to have visual acuity to operate motor vehicles. 

• 90% of working hours will be standing or walking.

Environmental Conditions: 

• The worker will be subject to both environmental conditions: activities occur both inside and outside.

Additional Job Description

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.

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