Call Center Agent Job at Advance Financial, Nashville, TN

aS9RMkNzaFEyTFUrRVR4ak1pb3plNENwMWc9PQ==
  • Advance Financial
  • Nashville, TN

Job Description

Our call center is open 365 days a year, including weekends and holidays, while still providing flexible working hours. You will work at the office during training. After your training is complete, you may be eligible for our work-from-home program, based on individual performance qualifications and business needs.

Benefits We Offer

  • $18-$22 per hour
  • $500 Sign-on Bonus paid after 90 days of employment
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan
  • Paid Parental Leave
  • On-site gym
  • Generous PTO plan including a Paid Birthday holiday

What You'll Do

  • Manage mostly inbound calls for current and potential customers
  • Answer questions about our products and services, take payments and offer outstanding customer support
  • Verify and update customer account information as necessary
  • Meet daily, monthly and quarterly metrics based off customer service-related measures
  • Identify and escalate customer calls with complex issues
  • Work cross-functionally with internal teams to ensure a seamless customer experience
  • Happily complete other responsibilities assigned

What We're Looking For

  • High School Graduate or equivalent (some higher education preferred)
  • 2+ years of experience in a service-related field (call center preferred)
  • Must show a “Happy to Help” attitude at all times
  • Excellent communication skills in-person and over-the-phone
  • Well versed in Microsoft Office, and Google Suite
  • Quick to change and willing to ask questions rather than wait to be instructed
  • Incredible with time management and organizing yourself
  • Ability to retain a large amount of information at once

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to remain in a stationary position for 50% of the time.

Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

Job Tags

Hourly pay, Full time, Work at office, Immediate start, Relocation package, All shifts, Flexible hours, Night shift, Afternoon shift

Similar Jobs

ICBD

Business Development Representative Job at ICBD

Business Development Representative ABA Centers of Virginia Alexandria, VA Compensation: Base Salary (depending on market) and Uncapped Commission Paid Out Quarterly Who We Are We are the nations fastest-growing provider of autism care, delivering high...

American technologies consulting

Project Coordinator (Internship Role) Job at American technologies consulting

 ...seeking a motivated and analytical professional with an MBA (or equivalent business experience) to join our team as a Project Coordinator. This is a...  ...coordination, business analysis, or similar roles (Recent MBA graduates with relevant internships/projects are encouraged to... 

Sliveroakmystic

Virtual Assistant Job at Sliveroakmystic

 ...We are looking for a highly organized and reliable Virtual Assistant to join Sliveroakmystic. As a Virtual Assistant, you will play...  ...Manage emails, calendars, and appointments efficiently Perform data entry and maintain organized records Assist with document... 

Careerscape

Marketing Intern Job at Careerscape

 ...Our client, a marketing company, is seeking a Marketing Intern to assist in various projects that support marketing initiatives. This role offers an excellent opportunity for individuals looking to gain practical experience in the marketing field. Interns will work closely... 

Gateway Recruiting

Direct Sales Representative Job at Gateway Recruiting

 ...information about new and existing products, monitoring competitor sales, prices, and products. Analyze sales statistics, prepare...  ...filing expense account reports, scheduling appointments, and making travel plans. Attend trade shows and conferences to showcase new...