Call Center Representative (Remote) Job at Recruiting Lion Solutions, Dallas, TX

aFBFMkJNdGQwTEUvRVRwc09pczJkSXFwM1E9PQ==
  • Recruiting Lion Solutions
  • Dallas, TX

Job Description

This is a remote position.

CALL CENTER REPRESENTATIVE

Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications for one of our clients. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine.

 

What You’ll Do

  • Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.
  • Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.
  • Answer billing questions, help customers understand charges, and process account updates.
  • Provide light upselling when appropriate by identifying customer needs and recommending available services.
  • Maintain accurate and detailed documentation in the system for each interaction.
  • Follow telecom guidelines, company processes, and performance expectations to ensure quality service.

 

Qualifications

  • 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years.
  • Ability to type 30+ words per minute.
  • Proficient in Microsoft 365 (Outlook, Teams, Word, Excel).
  • Strong communication skills with a professional, friendly tone.
  • Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats).
  • Basic technical troubleshooting skills and comfort navigating multiple systems.
  • Dependable, punctual, and focused, especially in a work-from-home environment.
  • Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection.
  • Must pass a criminal background check.

 

What the Job Offers

  • Full-time remote position
  • $15.00–$17.00 per hour, paid bi-weekly
  • Full company benefits
  • Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday
  • Weekend availability required
  • Two consecutive days off
  • Stable environment with long-term career growth opportunities
  • Supportive team culture with continuous training and development

 

Ready to Join the Pride?

If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together.

 

 

Recruiting Lion Solutions is an Equal Opportunity Employer 

 



Job Tags

Bi-weekly pay, Hourly pay, Full time, Remote work, Weekend work

Similar Jobs

NTT DATA, Inc.

SAP S/4HANA BASIS Consultant (REMOTE) Job at NTT DATA, Inc.

 ...want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP S/4HANA BASIS Consultant (REMOTE) to join our team in Mexican Republic, Mxico (MX-MEX), Mexico (MX). SAP S/4HANA BASIS Consultant REMOTE... 

US Air Combat Command

LIBRARY TECHNICIAN Job at US Air Combat Command

Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Grand Forks AFB library. This is a flexible position with hours between 0 to 40 per week. This position does not include benefits. This job is open...

Judge Group, Inc.

Network Security Engineer with Firewall expertise Job at Judge Group, Inc.

 ...Rapid7~- Databricks ~ Background in cybersecurity engineering, SecOps, or cloud security ~ Experience in supporting or developing Vulnerability...  ...Technologies: Cloud Databricks Support Network Security AWS Azure Marketing More: We... 

US Veterans Health Administration

Nurse Practitioner- Hemo/Onc Job at US Veterans Health Administration

 ...Required Documents below. Duties Nurse Practitioners are clinicians with...  ...for a population of patients.- Preferred Experience: Chemotherapy and oncology experience...  ...No Telework eligible No Travel Required 25% or less - You may be expected... 

Neurotherapeutic Pediatric Therapies, Inc.

Pediatric Occupational Therapist Job at Neurotherapeutic Pediatric Therapies, Inc.

 ...(OT) who specializes in working with the pediatric population. Neurotherapeutic Pediatric Therapies...  ...and tools to support families at home. Keep documentation up to date (we'll...  ...physical therapy, speech therapy, mental health therapy, and naturopathic care. We combine...