Job Description
STRONG PREFERENCE FOR CURRENT/FORMER UPS STORE EXPERIENCE
Candidates with UPS Store background will receive priority consideration and may qualify for higher starting compensation
Position Overview
We are seeking an experienced Center Manager to lead day-to-day operations of our new The UPS Store franchise in San Antonio. The ideal candidate brings current or recent UPS Store management experience and deep familiarity with UPS Store systems, procedures, and culture. You will be ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. This is a ground-floor opportunity to shape a new center from day one, working directly with an engaged franchise owner who values operational excellence and professional growth.
Why We Prioritize UPS Store Experience
- Immediate Impact: Your knowledge of UPS Store systems (POS, CMS, shipping software) means minimal training time
- Proven Success: You understand the unique demands of managing Pack and Ship, Print Services, and Mailbox operations simultaneously
- Cultural Fit: You already embody The UPS Store commitment to world-class customer service
- Higher Starting Compensation: UPS Store experience may qualify you for top-tier salary range
Key Responsibilities
Personnel Management
- Performs personnel management including recruiting, training, scheduling, and coaching associates
- Schedules work assignments and facilitates weekly or monthly staff meetings
- Conduct performance reviews and disciplinary actions
- Reviews daily employee timesheets and submits for payroll processing
- Build a positive team environment focused on world-class customer service to all customers
- Motivate team to optimize performance
Financial Accountability
- Full accountability for Center profit/loss
- Manages Center financials and prepares/provides reporting
- Prepare weekly and monthly reports to franchise owner
- Monitor cost control and expenses
- Manage cash handling, daily deposits, and register audits
- Set and achieve revenue targets through business development
Operations Excellence
- Open and close the center, ensuring all procedures are followed
- Monitor, evaluate and maximize customer service delivery and customer satisfaction
- Manage Pack and Ship Services, Mailbox Services, Print Services, Freight Services, Notary Services, Document Shredding, and Passport Photos
- Manages inventory
- Oversees Center maintenance, including cleanliness, safety, and organization
- Develops and implements the store marketing program
- Ensure compliance with all UPS Store operational requirements
Required Qualifications
- Previous store management experience required, including personnel and financial management experience
- 2 years retail operations experience
- High school diploma or GED required (post high school education preferred)
- Bona fide management/leadership skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Ability to work 40+ hours per week including Saturdays
- Physical ability to perform this job (lifting 50+ lbs, bending, standing for extended periods)
- Dynamic personality with ability to motivate a team to optimize performance
- Must know how to "listen and lead"
- Willing to accept full accountability for Center operations
Strongly Preferred Qualifications
* CURRENT OR RECENT UPS STORE EXPERIENCE (HIGHEST PRIORITY)
* Specific UPS Store skills we value:
- Experience with UPS Store POS and CMS systems
- Knowledge of UPS/FedEx/USPS shipping software and regulations
- Familiarity with iShip, Mailbox Manager, or current UPS Store platforms
- Understanding of UPS Store franchise operational standards
- Experience with UPS Store marketing programs and business development
- P&L experience preferred
- Advanced education degree, coursework, or tech school desired
- Previous experience at comparable operations (FedEx Office, PostalAnnex+) considered
Compensation & Benefits
- Salary Range: $50,000 - $60,000 annually (UPS Store experienced candidates may start at higher range)
- Performance bonuses tied to center profitability
- Professional development and training opportunities
- Direct mentorship from experienced franchise owner
- Opportunity for long-term career growth with expanding franchise group
Why Join Us - A Message to UPS Store Professionals
If you're currently working at a UPS Store or have recent experience, you know the unique challenges and rewards of this business. We're not just looking for any retail manager - we want someone who understands the complexity of managing multiple service lines, the importance of maintaining UPS Store standards, and the satisfaction of building lasting customer relationships.
We specifically value your UPS Store background because you:
- Can hit the ground running with minimal training investment
- Understand the franchise system and operational excellence standards
- Know how to balance Pack and Ship, Print, and Mailbox services effectively
- Have proven ability to deliver the "world-class customer service" The UPS Store promises
- Bring best practices from your current/previous center
Physical Requirements
- Ability to lift and carry packages up to 50 lbs
- Stand and walk for extended periods (up to 8 hours)
- Bend, stoop, and reach to handle packages and operate equipment
- Manual dexterity to operate computers, printers, and packaging equipment
- Visual acuity to read shipping labels and computer screens
Application Process - UPS Store Professionals Fast-Track
For Current/Former UPS Store Employees: We offer an expedited interview process. Please clearly indicate:
- Current or most recent UPS Store location(s) and dates of employment
- Your role(s) and key achievements
- Specific UPS Store systems and processes you've mastered
- Why you're seeking a new opportunity
To Apply: Submit your resume with cover letter highlighting:
- Your UPS Store experience (if applicable)
- Management philosophy and leadership approach
- Availability to start
- Salary expectations
- References from UPS Store network (if available)
Priority consideration given to candidates who can demonstrate:
- Current or recent employment at The UPS Store (within last 2 years)
- Progression within The UPS Store system (Associate to AM to Manager)
- Experience with multiple UPS Store locations or high-volume centers
- Track record of meeting UPS Store performance metrics
The UPS Store centers are independently owned and operated franchises. While we strongly prefer candidates with UPS Store experience, all qualified candidates will be considered. The UPS Store is an Equal Opportunity Employer committed to building a diverse team.
Job Tags
Full time, Work at office, Immediate start