Job Description

Job Description

Join Our Team as a Contact Center Specialist
Ellsworth AFB/Box Elder, SD | Full-Time (40 hours/week)

Looking for a stable, meaningful job where people actually care about each other—and you? You might be just who we need.

Sentinel Federal Credit Union is hiring a friendly and dependable Contact Center Specialist to join our team in Rapid City. This role works directly with members over the phone and through electronic channels to answer questions, resolve concerns, and provide support across a wide range of accounts and services.

If you enjoy helping others, solving problems, and being part of a team that values communication, accuracy, and member experience, this may be the right opportunity for you.

This position offers the opportunity to build strong knowledge of credit union operations, member services, and financial products while working for an organization that believes in teamwork, stability, and promoting from within.

Training for this role will be conducted in-office during the initial training period, with the potential for remote work after training is completed, if desired and approved.

Pay Range

• Wage depends on direct experience, starting at a minimum of $17.85/hour with flexibility for a highly qualified applicant.

Why You’ll Love Working at Sentinel

We invest in our people—because when our employees thrive, our members do too.

Benefits That Actually Matter

• Medical, Dental & Vision Insurance
• Dependent Care & Medical Flex Spending Accounts
• Life Insurance & Long-Term Disability
• Employee Assistance Program (EAP)

Time Off & Perks

• 3 weeks of paid time off per year
• Paid holidays & personal days
• Paid volunteer hours
• Inclement weather pay

Growth & Development

• Paid professional development and networking opportunities
• Mentorship program
• Professional book reimbursement
• Strong commitment to internal promotion and career growth

What You’ll Do

• Answer incoming member calls and respond to questions regarding accounts, loans, payments, and services

• Research and resolve member inquiries, concerns, and account discrepancies in a timely and professional manner

• Process account maintenance requests such as address changes, stop payments, account closures, and card orders

• Provide support for online banking, mobile deposits, and other digital services

• Assist members with transactions including transfers, payments, and wire requests

• Educate members on Credit Union products and services and identify opportunities to better serve their needs

• Maintain accurate records and follow up on member requests to ensure resolution and satisfaction

• Follow all Credit Union policies, procedures, and security guidelines while maintaining confidentiality

Who You Are

• At least 18 years old with a valid driver’s license

• High School Diploma, GED, or equivalent required; additional education preferred

• One year of customer service or related experience preferred

• Strong communication skills, both verbal and written

• Comfortable working with multiple systems, technology, and detailed information

• Detail-oriented with strong organizational and problem-solving skills

• Able to maintain confidentiality and handle sensitive member information accurately

• Friendly, dependable, and able to work effectively in a team environment

• Able to sit, stand, and perform computer-based work throughout the day

What We’re Really Looking For

You’re someone who:

• Communicates clearly and professionally

• Stays calm and positive when handling multiple calls or complex situations

• Takes initiative and follows through on tasks and member requests

• Enjoys helping others and creating a positive member experience

• Values accuracy, teamwork, and accountability

Schedule

• Monday–Friday (varies), 7:30am-5:30pm

How to Apply

Ready to take the next step?

Email your resume to hr@sentinelfcu.org or apply directly through our careers page.

We’re excited to meet you!

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