Customer Experience & Tech Specialist (Samsung/Google) - We Will Train
Job post summary
Pay: $15.00 - $18.00 per hour
Job description:
Location: Austin, TX (Cedar Park / Domain / Round Rock)
Base Pay: $15.00 - $18.00/hr
Extra Commission Potential: $250-$1,000+/month (Uncapped)
Total Earning Potential: $40K-$50K/yr
Bilingual (English/Spanish) is a plus
The Role:
We are the Official Repair Service Partner for Samsung, Google, Verizon, AT&T, Dell and Asurion. We're looking for a Problem Solver to be the "Face of the House" - the first person customers see when they walk in with a broken device and a bad day. Your job is to turn any frustration they may have into relief. Prior repair experience helpful but not required - We provide full training and certification.
Why You Want This Job:
- Your Results = Your Raise: Transparent commission. When you recommend the right solutions (protection plans & accessories), you get paid.
- Career Credentials: Earn official certifications from Samsung and Google. These stay on your resume forever.
What You'll Do:
- Consult (80%): Listen to the customer, diagnose the issue, recommend the right repair, accessory or protection plan
- Repair (20%): Learn to fix screens, batteries, components on the latest devices. Start a technology career.
- Own It: Keep the front desk organized, customers up to date, and data accurate
Who We're Looking For:
- The Empath: You calm frustrated customers; you don't argue with them
- The Competitor: You like seeing extra money in your paycheck for hitting targets
- The Detail Hawk: You don't make typos. You care about doing it right
- The Team Player: You help your coworkers win, not just yourself
Requirements:
- Grit: Customer service is hard. We need people who stay calm under pressure.
- Tech Literacy: You know your way around a smartphone, or learn very fast.
- Availability: Day shifts and weekends as required. 5 day workweek.
- Bilingual (English/Spanish) preferred but not required.
Job Type: Full-time
Benefits:
Work Location: In person
Pay: $15.00 - $18.00 per hour
Work Location: In person
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