Job Description
We are seeking a highly motivated and experienced
Field Service Operations Leader to oversee and optimize our North America Lifecycle Services field service operations. The successful candidate will be responsible for managing a team of field technicians, ensuring the timely and efficient delivery of services, and driving operational excellence to meet customer satisfaction and business objectives. This leadership role is essential in coordinating the deployment of field resources, enhancing service delivery, and maintaining high standards of safety, quality, and compliance.
In this Role, Your Responsibilities Will Be: - Lead and develop a North America field service organization of 30+ technicians and regional field service managers, responsible for installation, maintenance, repair, upgrades, and technical interventions at customer sites, ensuring safe, high-quality, and timely service delivery.
- Foster a strong safety culture aligned with Emerson's EHS standards by promoting safe work practices, conducting training, and ensuring compliance across all field service activities.
- Manage and optimize field service operations, including coordination with service coordinators, dispatch teams, and field technicians to ensure efficient service execution, effective workforce planning, and reliable after-hours support.
- Drive operational performance and productivity improvements by monitoring key performance indicators such as technician utilization, service cycle time, and service delivery quality, implementing data-driven improvements where needed.
- Lead field service growth and utilization initiatives by expanding lifecycle service offerings such as educational services, targeted customer walkdowns, remote diagnostics, and installed base service opportunities.
- Collaborate closely with Emerson Sales teams and Impact Partners to identify service opportunities, strengthen customer relationships, and align field service activities with commercial growth strategies.
Who You Are: You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You figure out the processes necessary to get things done. You separate and combine tasks into efficient and simple workflows. You think about the whole system. You define success in terms of the whole team. You leverage each team member's unique background to achieve team goals. You rally others behind common team goals. You place team goals ahead of own goals. You remain energized and effective when faced with ambiguity and uncertainty. Your actions signify progress and you remain calm and composed, even when things are uncertain. You manage the risk that comes with moving forward when the outcome isn't certain. You adapt quickly to changing conditions.
For This Role, You Will Need: - Relevant years of professional experience in service leadership with a focus on leading technical field personnel within a large, matrixed organization commensurate with the requirements and level of this role.
- Ability to travel domestically up to 25%. International travel may be required periodically.
- Legal Authorization to work in the United States without sponsorship now and in the furure.
Preferred Qualifications that Set You Apart: - 8+ years in service leadership with a focus on leading technical field personnel within a large, matrixed organization
- Advanced degree in Business or Engineering Management is a plus.
- Proven experience in working cross-functionally in a global, matrixed organization to achieve business goals.
- Strong organizational, verbal, and written communication skills.
- Knowledge of the automation industry, including instrumentation and control. Experience with Emerson or Impact Partner products is a plus.
Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We cultivate an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe teams with varied strengths working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Work Authorization: Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible.
#LI-TF3
#LI-HYBRID
ABOUT US WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
Job Tags
Full time, Temporary work, Remote work, Flexible hours