Job Description

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program.  Please follow the link for more information regarding the 2025 Personal Leave program. 

The e-file Program and Analysis team is seeking a highly motivated self-starter who possesses excellent written and verbal communication and customer service skills. If you enjoy collaborating with business and Information Technology (IT) partners, this is the perfect position for you. We have flexible schedules in a hybrid (remote and on campus) work environment.

Under the general direction of the Information Technology Supervisor II, the analyst performs a wide variety of tasks related to e-file program analysis, identifying business and technical system requirements for annual filing season changes and enhancements. Additionally, this role works as a technical system analyst and provides assistance to external e-file software partners who participate in the e-file program. The incumbent has the ability to identify, analyze, and evaluate data; think logically and creatively to develop plans; solve problems; make recommendations; and support business functions. The analyst serves as a technical expert on departmental teams and completes studies and reports for existing programs used by the e-file team. Throughout the year, it may be necessary to alter the work schedule or work extra hours due to operational needs. Extended vacation time is limited during critical annual changes (October-December).

Additional positions may become available (eRPA 2526-00788)

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Working Conditions

• This position is eligible for remote-working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework.

• This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future. 

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance.  Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.

• Ability to handle changing priorities and work under pressure.
• Excellent analytical and problem-solving ability.
• Excellent written and verbal communication skills.
• Strong organizational, multi-tasking, and self-motivator skills.
• Strong interpersonal, collaboration, and negotiation skills.
• Ability to effectively work independently and in a team environment.
• Ability to plan, coordinate, and prioritize tasks to ensure deadlines are met.
• Experience with Extensible Markup Language (XML) schemas.
• Experience with Individual and Business tax return data.
• Experience interpreting and implementing income tax policies.
• Experience reviewing tax forms and instructions.
• Knowledge of information technology principles and best practices.
• Experience demonstrating collaboration and negotiation skills with business and technical staff.
• Knowledge of the System Development Life Cycle (SDLC).
• Excellent customer service skills to resolve issues effectively and efficiently.
• Experience working with tax preparation software.
• Demonstrated performance communicating through a variety of methods to internal and external customers.
• Completion of college level course work in information technology or closely related.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

ADDITIONAL APPLICATION INSTRUCTIONS

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

• Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
• All of the required documents listed in the “Required Application Package Documents” section 
• The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
• A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Supplemental Application -

  In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than 1 type-written page(s) in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement(s)

  Supplemental Question(s)

  Please describe your best example of working cooperatively as a team with members of varying backgrounds and experiences to accomplish an important goal or objective. What skills are required for working successfully with those lacking an understanding?

Job Tags

Permanent employment, Full time, Work at office, Remote work, Flexible hours, 2 days per week

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