Job Description

Salary: $123,000 - 163,000 per year Requirements:

• Preferred UX Writing Certification; strong portfolio or samples of UX writing required
• Minimum of 4 years of experience in User Experience Writing or Content Design
• Over 4 years of expertise in SEO, AP Style, and Style Guide adherence
• Experience collaborating with design teams and subject matter experts to create user-centric experiences
• Capacity to craft clear, concise, and conversational content for digital interfaces
• Strong grasp of aligning content with business objectives and accessibility standards
• Ability to operate efficiently in a high-pressure, deadline-driven environment
• Excellent written and verbal communication capabilities with a keen eye for detail
• Highly organized, adept at balancing multiple projects and competing priorities
• Ability to effectively integrate constructive feedback and adjust quickly

• Write, review, and edit digital content for usaa.com, emphasizing clarity, consistency, accuracy, and usability
• Develop content for web pages, applications, and quote flows using engaging and straightforward language
• Ensure that content complies with brand standards, accessibility best practices, SEO recommendations, and style guidelines
• Conduct thorough editorial reviews for logic, flow, grammar, spelling, and formatting within tight deadlines
• Interpret and analyze business requirements to convert complex information into user-friendly content
• Work in close collaboration with subject matter experts, designers, product partners, and stakeholders
• Oversee and facilitate editorial workflows utilizing available systems and tools
• Incorporate feedback effectively and modify writing style as necessary
• Deliver assignments promptly, often within 1-3 days, depending on the complexity

• Flow
• Web
• UX UI Design
• AEM
• AI
• Figma
• Support
• LESS

More:

We are seeking a Mid-Level UX Writer/Content Designer to enhance our digital experiences based in San Antonio, TX. This role involves producing clear, concise, and engaging content for web pages, applications, and quote flows, while ensuring that user experiences align with our brand, accessibility standards, and business goals. We value collaboration, attention to detail, and the ability to thrive in a fast-paced environment. Our team offers comprehensive benefits including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off for eligible employees.

last updated 17 week of 2026

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