Job Description

Tewksbury Hospital is accepting applications for a The Security Team Specialist I. This position offers a meaningful opportunity to combine safety, compassion, and public service in a dynamic healthcare environment. This role is essential to maintaining a secure and supportive campus where patients, residents, staff, and visitors feel safe and cared for. Working across a large hospital setting, the Security Team Specialist I plays an active part in emergency response, patient support, and campus safety operations while collaborating closely with clinical staff, first responders, and local law enforcement. The position provides hands-on experience in healthcare security, behavioral de-escalation, and emergency response, making it an excellent pathway for candidates interested in careers in healthcare operations, public safety, or behavioral health environments.

Tewksbury Hospital offers a structured and team-oriented environment where professionals develop valuable skills including crisis management, patient interaction, and incident response. The role includes opportunities for training and certification in CPR, AED, first aid, and self-defense, along with exposure to hospital operations and multidisciplinary collaboration. Candidates who are calm under pressure, service-focused, and motivated by helping vulnerable populations will find this role both professionally rewarding and personally meaningful, while gaining experience that supports long-term career growth in healthcare, security, or public service fields.

Please Note : This position is available on the 3rd shift, 40 hours per week, from 11pm-7am. Regular days off are Wednesday & Thursday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Patrol hospital buildings, grounds, and surrounding areas at regular intervals to maintain a safe and secure environment and ensure compliance with hospital policies and procedures.
• Monitor for and respond to safety concerns including trespassing, theft, property damage, and potential harm to individuals, coordinating with local or state law enforcement and first responders when necessary.
• Provide custodial supervision and escort services for medically ill and mentally challenged patients, residents, and clients to appointments, admissions, discharges, and other designated locations throughout the campus.
• Conduct searches for missing patients, individuals, or property, including assisting with the return of patients who are absent without authorization (AWA).
• Respond to medical, behavioral, and facility-related emergencies, focusing on de-escalation and ensuring the safety of patients, residents, staff, and visitors.
• Investigate incidents by gathering information, interviewing involved parties, and preparing detailed written and electronic reports and logs.
• Perform visitor screening and security checks in accordance with hospital policies and maintain access control across the campus.
• Inspect buildings, grounds, fire lanes, and emergency exits to ensure compliance with safety standards and identify potential hazards.
• Enforce traffic and parking regulations, direct traffic flow, assist pedestrians and disabled vehicles, and support safe campus transportation operations.
• Operate security and communication equipment, maintain records and documentation, support hospital events and drills, and collaborate with hospital staff, police, and emergency personnel to support overall campus safety.

Preferred qualifications:

• Experience working in healthcare, behavioral health, or human services environment
• Prior experience in security, public safety, law enforcement, or military service
• Training or experience in crisis intervention, behavioral de-escalation, or conflict resolution
• CPR, First Aid, and Automated External Defibrillator (AED) certification or ability to obtain upon hire
• Experience working with individuals experiencing mental health, cognitive, or medical challenges
• Strong written and verbal communication skills with experience completing incident or activity reports
• Demonstrated ability to remain calm and make sound decisions in high-pressure or emergency situations
• Experience using security technology, radios, surveillance systems, or access control systems
• Ability to work collaboratively within a multidisciplinary team including clinical staff and external agencies
• Flexibility to work varied shifts, including evenings, weekends, holidays, and emergency coverage as needed

Required qualifications:

• At least one (1) year of full-time or equivalent part-time experience in security, public safety, or work involving the protection of buildings, property, or individuals; or an equivalent combination of education and experience
• Associate’s degree or higher in criminal justice, public safety, healthcare, human services, or a related field may substitute for required experience
• Valid driver’s license at a class level appropriate to assignment
• Ability to remain calm and exercise sound judgment in emergency, stressful, or emotionally charged situations
• Ability to interact effectively with individuals experiencing physical, emotional, or behavioral challenges
• Strong interpersonal and communication skills with the ability to work respectfully with diverse populations
• Ability to gather information through observation, interviews, and review of records or documentation
• Ability to prepare clear, accurate written reports and maintain detailed records
• Ability to follow, interpret, and enforce policies, procedures, rules, and regulations
• Basic computer proficiency, including working knowledge of Microsoft Windows and Microsoft Office applications

About Tewksbury Hospital:

Tewksbury Hospital offers a broad range of services including a physician on site at all times, around-the-clock nursing care, rehabilitation services including physical therapy, occupational therapy, and speech therapy, psychology services, social services, nutritional services, and an on-site dialysis clinic.

Learn more :

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions concerning this requisition, please contact Employment and Staffing Customer Service at 1-800-510-4122, #4.

For technical questions accessing MassCareers, please contact Mass HR at 617-979-8500.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.


Minimum Entrance Requirements: Applicants must have (A) at least one (1) year of full-time or equivalent part-time, experience in work involving the protection and/or security of buildings, equipment or individuals, or (B) any equivalent combination of the required experience and the substitutions below.

Applicants applying for positions within the Department of Youth Services, Department of Mental Health and Department of Public Health are required to obtain and maintain a valid certification in Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid. Additionally, applicants applying for positions within the Department of Youth Services are required to obtain and maintain a valid certification in crisis intervention and suicide prevention.


Substitutions:
I. An Associate’s degree or higher in a related field may substitute for the required experience.

Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Security Team Specialist I

Primary Location : United States-Massachusetts-Tewksbury-365 East Street

Job : Public Safety

Agency : Department of Public Health

Schedule : Full-time

Shift : Night

Job Posting : Mar 30, 2026, 10:39:37 AM

Number of Openings : 1

Salary : 53,525.42 - 72,297.94 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Sandra Semedo: sandra.c.semedo@mass.gov - 6173488482

Bargaining Unit : 02-AFSCME - Service/Institutional

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No

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