Job Description
At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:
• Be you - by being natural, professional and personable in the way you are with people
• Get ready - by taking notice and using your knowledge so that you are prepared for anything
• Show you care - by being thoughtful in the way you welcome and connect with guests
• Take action - by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
Commercial Driver's License with a passenger ("P") endorsement required.
GUEST EXPERIENCE
• Assist incoming and outgoing guests with transporting luggage to and from guest rooms. May secure, tag, and store luggage at guest's request.
• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off loading the vehicle.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
RESPONSIBLE BUSINESS
• Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle vehicles.
• Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
FINANCIAL RETURNS
• Explain and promote hotel facilities, outlets, and services to guest, and provide information to guests regarding local attractions and activities.
PEOPLE
• Promote team work and quality service through daily communications and coordination with other departments.
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent, plus some guest service experience or driving experience preferred. Must speak fluent English. Other languages preferred. Valid driver's license required.
This job requires ability to perform the following:
• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects, products and computer equipment
• Bending, stooping, kneeling
Other:
• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
The hourly pay range for this role is $22.95 to $25.00. This range is only applicable for jobs to be performed in Torrance, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. You can apply for this role through the link below (or through internal career site if you are a current employee). Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Job Tags
Hourly pay, Full time, Local area, Shift work, Night shift, Weekend work