Job Description

The Spa at Midtown Chicago is looking to add a Spa Supervisor to support our world-class spa team. Our Spa Supervisors are professionals dedicated to creating a sense of well-being and an exceptional social experience for our members and guests.

Learn more about our beautiful club here: Chicago, IL - Midtown Athletic Club

You Will Love This Job If:

• You believe luxury is personal, intuitive, and rooted in meaningful relationships
• You enjoy creating memorable moments that make members feel known, valued, and eager to return
• You take pride in elevating service standards and contributing to long‑term member loyalty
• You thrive in a refined, hospitality‑driven environment where details matter
• You are energized by being present on the floor, engaging with members, and supporting a high‑performing team

As Spa Supervisor You Will:

• Act as a trusted, visible presence in the spa, enhancing the overall member experience
• Uphold the Midtown brand by delivering gracious, anticipatory service at every touchpoint
• Build authentic relationships that strengthen member's connections to the Spa and the Club
• Support initiatives that drive member engagement, acquisition, and long‑term retention
• Collaborate with leadership to ensure daily operations reflect luxury, consistency, and care

Experience Requirements:

• Experience in a luxury spa, wellness, hospitality, or member‑focused environment
• Prior supervisory or team‑lead experience preferred
• Strong understanding of spa services, treatments, and retail products
• Polished, professional presence with exceptional interpersonal skills
• Spa or wellness licensure (massage therapy, cosmetology, esthetics, or nail technology) is a plus
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Spa Supervisor Responsibilities:

• Provide hands‑on leadership while supporting daily spa operations and service delivery
• Create a welcoming, refined environment that encourages members to linger, relax, and return
• Build and maintain strong relationships with members, guests, and associates to foster loyalty
• Maintain visibility and accessibility to guests, staff, and vendors while fostering open communication across the spa team
• Lead by example, modeling luxury service standards, professionalism, and warmth
• Support onboarding, training reinforcement, and coaching of spa associates
• Assist with creating thoughtful schedules that support service excellence and associate engagement
• Promote spa services, programs, and events to increase member participation and retention
• Ensure consistent compliance with sanitation, health, and state licensing standards
• Monitor cleanliness, readiness, and presentation of all spa spaces
• Coordinating and/or providing education for provider teams
• Support retail and operational inventory levels, organization, product awareness, and perform monthly inventory counts
• Stay current on spa and wellness trends to enhance the member experience and service offerings
• Participation in club-wide events and activities and host monthly spa events and activations
• Other responsibilities may be assigned by Management

Compensation:

$28 - $31/hour, based on experience

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.

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