Job Description

Job Description: Bilingual Spanish - Customer Service Representative at Compass Realty Inc

Job Responsibilities:

• Handle customer inquiries via phone, email, and in person in a professional and courteous manner
• Assist customers with property-related questions, concerns, and issues
• Provide information about available properties, rental agreements, and leasing processes
• Resolve customer complaints and escalate issues as needed
• Maintain accurate customer records and documentation
• Collaborate with colleagues to ensure excellent customer service at all times

Essential Qualifications:

• Fluency in both English and Spanish, with excellent verbal and written communication skills
• Strong customer service orientation and the ability to handle difficult situations with empathy and professionalism
• Proficiency in using customer service software, databases, and Microsoft Office applications
• Attention to detail and strong organizational skills
• Ability to work independently and as part of a team in a fast-paced environment

Desired Experience:

• Minimum of 1-2 years of experience in customer service or a related field
• Experience in the real estate industry is a plus
• Experience working with diverse customer populations

Salary & Benefits:

• Salary Range: $45,000 - $55,000 per year
• Currency: USD
• Benefits package including health insurance, paid time off, and retirement savings plan

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