Job Description

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Provides first line supervision to security staff protecting Reynolda House Museum of American Art from criminal activity, fire, safety hazards, or other dangerous situations. Responsibilities involve dynamic interpersonal interaction with Reynolda House visitors, staff, and vendors during normal museum hours as well as special functions and after hours / weekend events. Demonstrates approachability and confidence, and makes all feel welcome as a reflection of the Reynolda brand.

Job Description

Essential Functions:

• Maintains knowledge of current policies, procedures to protect the collection, staff, and visitors to Reynolda. 

• Provides first line supervision for Protection Officers assigned throughout tour of duty; includes ensuring opening and closing procedures are followed; conducts briefings, assigns posts, and directs rotations. 

• Responds to medical emergencies; administers aid as required.

• Actively monitors building access control, surveillance, and alarm systems (fire and intrusion) to ensure the safety / security of the collection, staff, and guests.   Will take action based on observations as required. 

• Coordinates initial Security Department response in emergencies and evacuations (fire, medical, weather, security, etc.) based on established guidance and policies.  Enforces all museum policies and procedures. 

• Receives reports of, and responds to, security issues and incidents. Investigates and completes detailed incident reports on various situations as they arise. Makes prompt notifications on various situations as required. 

• Responds appropriately to guest conflicts as the second level of conflict management. 

• Coordinates with Protection Officers to regulate and control traffic through galleries during regular museum operation and special events. 

• Coordinates with Protection Officers to protect the collection from unauthorized tampering, handling, defacing, touching or theft. 

Other Functions:

• Assists in the training of new security staff as directed.

• Operates fire extinguishers, golf carts, and vehicles.

• May perform minor bloodborne pathogens cleanup (in the absence of Facilities).

Required Education, Knowledge, Skills, Abilities:

• High school diploma or GED required.

• Experience in security, law enforcement, or emergency services. 

• Ability to use a computer for multiple functions.

• Ability to multitask. 

• Ability to successfully complete security training, first aid/CPR training, and other training as assigned by the Director of Security. 

• Ability to understand policies and make logical decisions. 

• Ability to detect and resolve problems. 

• Strong interpersonal and customer service skills. 

• Possess effective communication skills (oral and written). 

• Ability to work flexible shifts including evenings, weekends and holidays.

Accountabilities:

• Reports to the Security Manager.

Physical Requirements:

Performs bending, climbing, crouching, kneeling, reaching from ground level to overhead, pushing and pulling up to 20 pounds; must be able to visually observe and monitor museum building, grounds, security cameras and other related equipment; will be subjected to long periods of sitting, standing and / or walking. May be called upon to physically assist guests in an emergency or evacuation. 

Environmental Conditions:

Subject to inside and outside environmental conditions; subject to occasional extreme heat and cold; subject to hazards.

Additional Job Description

Time Type Requirement

Part time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.

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